Shipping policy

1. Shipping Rates & Checkout Pricing

Shipping rates are calculated automatically at checkout and are based on:

• the weight, dimensions, and length of the items in your order, and
• the delivery destination.

We use Australia Post for the majority of deliveries within Australia and New Zealand.
For certain long or oversized items, delivery may be completed via courier service where Australia Post size limits apply.

All shipping costs are clearly shown at checkout before payment is taken.
By completing your purchase, you agree to the shipping method and cost displayed at checkout.

2. Shipping Within Australia

We offer Standard and Express delivery options within Australia where available.

• Order processing: 1–2 business days
• Standard delivery: approximately 3–8 business days
• Express delivery: approximately 1–3 business days (metro areas)

Delivery timeframes are estimates only and may vary depending on location, carrier capacity, or factors outside our control.

Tracking details are provided by email once your order has been dispatched.

3. Bulky, Long or Oversized Items

Some products require specialised handling due to their size or length. This includes (but is not limited to):

• Polo helmets
• Tall riding boots
• Outdoor boots
• Polo mallets
• Equestrian whips

Long oversized items such as mallets and whips may be shipped via courier service instead of Australia Post to ensure safe handling and delivery.

Shipping charges for these items:

• are calculated automatically at checkout, and
• are based on item dimensions, length, and destination, rather than weight alone.

4. Shipping to New Zealand

We ship to New Zealand.

• Orders are shipped via Australia Post where size limits permit
• Long or oversized items (such as mallets and whips) are shipped via courier service
• Shipping rates are calculated and displayed at checkout
• Delivery times vary depending on destination and service selected
• Tracking is provided for all shipments

Any applicable customs duties, taxes, or import charges are the responsibility of the customer.

5. Carrier Selection

Barlow & Potts reserves the right to select the most appropriate carrier for each order based on:

• item size and length,
• delivery destination, and
• service availability.

This does not affect the shipping cost charged at checkout.

6. Delays, Loss or Damage

While we take care to dispatch orders promptly and package items securely, delivery timeframes are estimates only.

If your order is delayed, lost, or arrives damaged, please contact us at info@barlowandpotts.com.au so we can assist in accordance with our obligations under Australian Consumer Law.

7. Questions or Special Requests

If you have any questions regarding shipping, tracking, or delivery options, please contact our team at:

📧 info@barlowandpotts.com.au