Privacy policy

Effective Date: 1 July 2025

Last Updated: 1 July 2025

1.Introduction

At Barlow & Potts, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

 2. Information We Collect

We may collect the following types of personal information:

·       Personal Information: Your name, email address, phone number, billing and shipping address.

·       Transaction Data: Payment details (processed securely via Shopify Payments; not stored on our servers).

·       Website Usage Data: Information collected via cookies and analytics tools to help us improve our website and services.

We collect this information when you:

·       Place an order through our website

·       Subscribe to our newsletter or promotions

·       Contact us via email or web forms

·       Browse our website or interact with our digital content

 3. How We Use Your Information

We may use your personal information to:

·       Process, confirm, and deliver your orders

·       Communicate with you about your purchase or enquiry

·       Improve your experience on our website and tailor our offerings

·       Fulfil legal, regulatory, and security requirements

 4. Data Protection & Security

We take reasonable steps to safeguard your personal information from misuse, loss, unauthorised access, or disclosure.

·       All payment transactions are processed via Shopify Payments using industry-standard encryption.

·       We do not store credit card details on our servers.

·       Our website uses secure HTTPS protocols to protect data in transit.

 5. Your Rights Under Australian Law

You have the right to:

·       Access your personal information

·       Correct inaccurate or outdated information

·       Request deletion of information we are not required to retain

·       Withdraw consent for marketing communications at any time

To exercise these rights, please contact us via the details provided in Section 8.

 6. Sharing of Information

We only share your personal information where necessary to fulfil your order or operate our business, including with:

·       Trusted third-party providers, such as payment gateways, shipping carriers, and web analytics services

·       Shopify, which powers our online store

Some data may be stored on servers located outside Australia (e.g., the United States). In these cases, we ensure appropriate safeguards are in place to protect your information.

 7. Cookies & Website Analytics

We use cookies and similar technologies to:

·       Understand how visitors use our website

·       Remember your preferences

·       Deliver relevant content and promotions

You can manage or disable cookies via your browser settings.

 8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to make a request under the APPs, please contact us:

Barlow & Potts
Email: info@barlowandpotts.com.au

We aim to respond to all enquiries within 5 business days.