Pre-order Policy
Pre-Order Policy
At Barlow & Potts, many of our garments and accessories are produced or sourced in
limited quantities. We offer pre-orders to help manage production responsibly, reduce
overstock, and maintain the considered craftsmanship that defines our brand.
Placing a pre-order means securing an item that is not yet in stock. By doing so, you
support intentional, small-batch production.
1. Full Payment at Checkout
Full payment is required at the time of placing a pre-order. This confirms your order and
allows us to begin production or secure the item from our supplier.
2. Estimated Delivery Timeframes
Estimated delivery windows are listed on each product page and vary by item:
- Standard pre-orders: Approximately 10 business days
- Made-to-order items: Approximately 8 weeks
Please note these are estimates and may vary slightly. If a significant delay occurs, we will notify you via email.
3. Returns & Cancellations
- Standard pre-orders (10 business day delivery) are eligible for exchange or refund in
line with our Returns Policy. - Made-to-order items (8-week delivery) are final sale. These items are
produced especially for you and cannot be cancelled, exchanged, or refunded
once the order is confirmed.
4. Split Orders (Pre-order + In-stock Items)
If your order contains both pre-order and in-stock items, we may ship everything
together once all items are ready.
If you would like in-stock items shipped separately, please contact us before checkout.
Additional shipping fees may apply.
5. Why We Offer Pre-Orders
Our pre-order model allows us to:
- Minimise overproduction and waste
- Offer a broader, more flexible product range
- Maintain our commitment to quality, intentionality, and longevity
Thank you for shopping thoughtfully.
6. Contact Us
If you have any questions regarding pre-orders, sizing, or estimated delivery, please get
in touch: info@barlowandpotts.com.au